Dr Robert Hayward

Doctor of Business Administration (DBA) PG Cert Total Quality Management and Organisation Excellence BA (Hons) Hotel and Catering Management HCIMA Professional Diploma in Hotel, Catering and International Management Certificate in Education

Principle Lecturer, Head of Quality Assurance and Validations

Oxford Brookes Business School


The focus of my substantive role is to have oversight of quality assurance across all programmes in the Business School drawing together and implementing university-wide and OBBS strategies and policies to ensure that our programmes continue to be aligned with regulatory requirements and national benchmarks. In addition, I lead on the strategic approach to new programme development, review and updating of faculty policies relating to teaching, learning and assessment and developing guidance documents for QA processes.

My role also requires me to work with different teams across the university, including with Registry, Student Records and Curriculum Management, Admissions, the International Student Advice Team, Brookes Global, the legal team, Academic Policy and Quality Office, and UK Partnerships and Apprenticeships. I am also involved in multiple steering groups, including TNE partnerships, apprenticeship provision and involvement in University QLIC ensures that I am aware of and contribute to national agendas within QAA and the Office for Students.

Teaching and supervision

Modules taught

  • Management of Food and Beverage Operations
  • Management of Lodgings Operations

I have subject related interests in, service operations management, service excellence and innovation, food and drink management. 


  • Dissertation supervision.


My Doctoral thesis focuses on the 'Emerging Values And Implications For Consumer Decision-Making: China’s Study Abroad Students', the key themes within this are around consumer decision making, culture and values and international Higher Education.


slide 1 of 6

Professional information

Memberships of professional bodies

  • Fellow of Higher Education Academy (FHEA)


  • Lead contact for OBBS, Advance HE Business School Collaborative Project - 15 UK university  business schools focusing on pedagogic development