Delivering student entitlements

  • This brief summary sets out at a high level the principal owners and significant mechanisms by which the University assures that the basic entitlements described in the Brookes Charter are delivered. The list of student entitlements in this summary closely follows the section of the Brookes Charter which sets out the responsibilities of staff of the University. Through this mechanism the entitlements of students are linked to the responsibilities of staff, further helping to ensure that those entitlements are delivered as they are linked clearly and explicitly to responsibilities shared by all staff in the University.

    Entitlement Owner Mechanism
    Treat other members of the University community fairly and respectfully.
    • Director of HR
    • Line managers
    • University's Senior Management
    • Brookes Union
    • Training from OCSLD & other relevant areas
    • Accreditation
    Offer high standards of teaching, support, advice and guidance and undertake regular continuing professional development.
    • PVC(SE)
    • PVC Deans
    • Director of ASA
    • Director of HR
    • Line Managers
    • Academic Board and AESC monitoring processes and University quality assurance mechanisms
    • Training from OCSLD & other relevant areas
    • Learning and Development Plans
    • Personal Development Reviews
    Provide access to activities that will enhance employability and personal development.
    • PVC Deans
    • Director of ASA
    • Academic Board and AESC monitoring processes and University quality assurance mechanisms
    Support student participation in academic development and course management, including elections of representatives.
    • PVC
    • Directorates
    • Academic Board and AESC monitoring processes and University quality assurance mechanisms
    • Student representation on University Committees
    Provide access to counselling and advice on personal matters, including health and welfare, accommodation, finance and careers.
    • Director of ASA
    • Director of EFM
      Working with
    • Brookes Union
    • Strategic Planning Process including Challenge Meetings
    Ensure clearly defined access to library, IT and other facilities which are necessary for students' programmes.
    • Directorate of Learning Resources
    • OBIS
    • Strategic Planning Process including Challenge Meetings
    • Survey feedback
    Offer a range of sport clubs, social clubs and societies to enhance personal and professional development, working with the Brookes Union.
    • Director EFM
    Working with

    Brookes Union

    • Strategic Planning Process including Challenge Meetings
    Provide prompt and courteous responses to student correspondence.
    • Line managers
    • Director of HR
    • Director of ASA
    • Annual review of Complaints and Appeals
    • Complaints and Appeals Training
    Give notice for changes to timetable, cancelled classes, and re-scheduling of content.
    • PVC Deans
    • Director of ASA
    • Academic programme management structures
    State clear deadlines and timeframes - in course handbooks - for feedback on submitted work.
    • PVC(SE)
    • ADSE
    • Academic Board and AESC monitoring processes and University quality assurance mechanisms
    • Assessment Compact
    Issue a handbook to students which details assessment criteria, contact hours, mode of delivery, examination arrangements and regulations, academic guidance and support, appeals and complaints procedures, professional requirements (if appropriate).
    • PVC(SE)
    • ADSE
    • Academic Board and AESC monitoring processes and University quality assurance mechanisms
    Provide clear study costs, payment options and deadlines, and an estimate of necessary additional costs.
    • Director of FLS
    • PVC(SE)
    • ADSE
    • Prospectus publication quality assurance processes
    Provide clear and accurate information (in the prospectus as well as in any other publication or context) that represents entitlements across academic and other University services that is within sector expectations and guidelines.
    • Communications Director
    • PVC(SE)
    • Prospectus publication quality assurance processes