Resident information

  • Resident information

    At Oxford Brookes we are committed to contributing to and working in partnership with our local community. Our Community Engagement Team is here to help and maintain positive relationships with you. We also support our students by advising them on how to be good neighbours.

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  • Who to contact

    If you are experiencing difficulties with your neighbours, the following guide shows you who to contact.

    Concern Contact
    Anti-Social Behaviour or excessive noise disturbance in a property/garden Oxford City Council’s Community Response team: 01865 249811
    Monday to Friday, 9:00am - 5.00pm | Saturdays, 9:00am – 4:30pm
    Out of hours: Monday to Wednesday - 11.00pm to 1.00am | Thursday and Sunday - 11.00pm to 2.00am | Friday and Saturday - 11.00pm to 4.00am
    Anti-Social Behaviour or excessive noise disturbance in the street Police non-emergency: 101
    Waste and Recycling issues Oxford City Council
    01865 249811
    www.oxford.gov.uk
    Crime (low level) Police non-emergency: 101
    Crime (emergency) Police: 999
  • Complaints and concerns

    We aim to ensure that students who are living within residential areas do so harmoniously and with little issue. We work proactively with the community and meet regularly with local residents' associations. We encourage students to get to know their neighbours and appreciate how their lifestyles may differ.

    We do understand that, at times, problems can arise between students and permanent local residents. We take concerns very seriously and have a formal complaints' procedure to deal with any issues.

    If you wish to raise a concern, please fill in the online complaints form and we will contact you within three days.

    We work in partnership with the Thames Valley Police and Oxford City Council to address issues such as noise and anti-social behaviour caused by our students. We encourage you to report serious issues to the relevant agency, as they are better placed to take swift/immediate and effective action and the means to enforce where necessary. You are welcome to report serious incidents to us, however, we will not be able to respond during out of office hours and we are likely to seek advice from the police or council on taking forward any severe cases.

    Residents' Association meetings

    We invite representatives of Residents' Associations to regular meetings. Senior staff and other key members of staff attend the meetings which cover:

    • updates on our developments
    • opportunities to discuss ways we can work together on matters that affect the wider community.

    Oxford Brookes Community team

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