Service Desk

The ECSM Service Desk is single point, one stop centralised service of contact for all Estates & Campus Services related requests. Last year the help desk handled the completion of in excess of 41,500 jobs across all Campuses and Halls of Residence. A key part of every ECSM role is to deliver excellent service to every customer at all times.

We will be introducing a new ECSM Service Desk using a new IT platform called ‘ServiceNow’ in the coming months. This will allow better reporting, real time information and a more flexible approach for the customer. We will provide regular updates on this page.