Oxford Brookes University Nursery has an open door policy with regard to any problems that may arise and parents are encouraged to discuss any concerns when they arise with a member of staff or the Nursery Manager.
If a parent or carer wishes to make a more formal complaint, they are asked to put this in writing to the manager who will make an investigation and notify the complainant of the outcome within 28 days.
If problems are not resolved and parents feel further action is needed, they are asked to contact:
Ruth Davies Director of Human Resources
Tel: 01865 485768
Email: ruthdavies@brookes.ac.uk
or
Ofsted Childcare Regulators
Tel: 0300 123 1231
Website: http://www.ofsted.gov.uk/childcare
This procedure was reviewed in November 2021.