University Nursery has an open door policy with regard to any problems that may
arise and parents are encouraged to discuss any concerns when they arise with a
member of staff or the Nursery Manager.
If a parent or carer
wishes to make a more formal complaint, they are asked to put this in writing
to the manager who will make an investigation and notify the complainant of the
outcome within 28 days.
If problems are
not resolved and parents feel further action is needed they are asked to
Alison Cross, Director of Human Resources, Tel: 01865 485 768, firstname.lastname@example.org
Ofsted Childcare Regulators
Tel: 0300 123 1231
This procedure was reviewed in May 2017.