To request maintenance support or caretaking and cleaning assistance on campus, you can raise a request in ServiceNow following the link below, or alternatively, call the ECS Service Desk on + 44 (0) 1865 60 3330 during normal working hours.
Request form
To report a housekeeping or maintenance issue with your hall accommodation, you can raise a request in ServiceNow following the link below, or alternatively, call the the halls reception on + 44 (0) 1865 53 4444 and then press the required halls option.
If it is an emergency please contact your hall office immediately.
If it is an emergency situation and you are unable to get in contact with your hall office due to it being out of hours, please contact Security on 01865 60 3060.
To request changes to your Salto access (e.g., access to additional zones or rooms), report a door issue, or report a lost Salto card, please submit a request.
Please note that access cards must be used at external/building entry points (not internal doors) at least once per month to download any updates and prevent the card from becoming dormant.
We are continually working to improve how Estates and Campus Services supports your needs. Our process for requesting minor development or improvement works has been streamlined to make submissions more efficient.
Please use this form to submit your request.