- Full-time students: Friday 7 October 2022.
- Part-time students: Friday 14 October 2022.
- Associate College Partnership students: Friday 21 October 2022.
You will need your User ID and password to complete online enrolment. Your User ID is your student number.
Students who are new to Oxford Brookes
When you have an unconditional offer, Oxford Brookes University will send you two emails:
- one with your User ID (student number)
- one with a link you will need to use to create your password.
Please check the emails have not gone into your spam folder. These emails will start going out from 1.00pm on Thursday 1 September 2022.
Students who have previously studied at Oxford Brookes
If you have previously studied at Oxford Brookes you will have an existing User ID (student number) already. You won't receive the above emails from the University. Instead, you will use your existing User ID and password to login and enrol.
I studied at Brookes previously but I can't remember my User ID.
Retrieve your Brookes User ID by entering your personal email address that is linked to your Brookes account.
I had a password but I've forgotten it.
You can reset your password by entering your User ID (student number). An email to reset your password will be sent to your personal email linked to your Brookes account.
I'm having technical problems finding my User ID or setting/resetting my password.
Please go to the IT Service Portal:
1. Click on ‘Problems logging in’.
2. Click on the option for ‘A guest/Don’t have a Brookes account/New student’.
3. Fill in the guest incident submission and the IT Service desk team will look into this for you.
Once you have access to your User ID (student number) and password, you can start your online enrolment in the Student Information portal. Before you start, watch the 'Online Enrolment' video on this page to understand how to complete online enrolment successfully. The video will be available from 26 August 2022.
Important: You can pay your fees after you complete your enrolment. Please go to the ‘My Accounts’ section of your Student Information where you can pay by credit or debit card. The deadline for paying your fees is 26 September 2022.
If you are not a UK national, you will also need to complete visa enrolment to be fully enrolled. Please read important information on visa enrolment.
For further information, please see our frequently asked questions about enrolment and how to pay your fees. If your question isn't answered here or you need more information, please contact the online enrolment team.
Can I complete online enrolment using my mobile phone?
You can. Please ensure you are running the latest version/software on the device and switch to landscape mode.
My offer has been made unconditional firm today, can I enrol yet?
It takes a few days after you've been confirmed as unconditional for us to create your records in all the University systems.
If you are new to Oxford Brookes, the University will send you two emails. After 5 days, if you still haven't received the emails with your credentials and you do have an unconditional offer, then please contact the enrolment team.
What do I do if I am having issues with my password?
The second email you receive will contain a link which you must use to create your password. This link will only remain active for 48 hours. If you have any issues with your password, please follow the advice on this page under 'Step 1: User ID and password' or contact the enrolment team.
How do I upload my photo during online enrolment?
All new students must upload a recent passport-style ID photo as part of the online enrolment process. We can only accept passport-style ID photos that are used for ID purposes. The uploaded photo will appear on your student profile and student card.
Photo upload works best if you are using:
- a Chrome browser
- a desktop or laptop computer.
Please contact the enrolment team if you are having issues with uploading your photo.
I can't find my qualifications in the drop-down list.
We only record UK qualifications which students have achieved between the ages of 16-18 (Level 3) and so any other qualifications will not appear in the drop-down list.
You need to untick the box for 'more qualifications' and then you will be able to proceed with your enrolment.
How do I update my address in Student Information?
Watch the how to update your address video to see what you need to do.
How will I know I am fully enrolled?
Students who are subject to immigration control will see a message saying that enrolment is pending because of visa status. You should ensure you have completed and returned the Visa Information Form which will have been sent to you by the International Students Compliance Team.
All other students will see the following message in their Student Information: 'Online enrolment is complete'. This confirms you are fully enrolled.
Will I need a photo ID to enrol?
You will not have to show any photo ID for online enrolment.
How do I get an attendance letter (proof of enrolment)?
You will need to request an attendance letter in Student Information.
What period does my financial enrolment cover?
It covers fees for the academic year ahead.
Where and when can I pay my tuition fees? When are they due?
You can pay for your fees after you complete your financial enrolment. Please go to your ‘My Accounts’ area in Student Information, where you can pay by credit/debit card.
The deadline for paying your fees is 26 September 2022.
Can I pay my tuition fees in instalments?
Yes, you can pay in termly instalments. Your tuition fees are broken down in this manner on your 'Accounts Summary' page during financial enrolment.
Can you hold my credit/debit card details and take payment automatically?
We can't hold your details but we will remind you when your payment is due. You can log onto 'My Accounts' in Student Information to make your payment.
Financial enrolment doesn't let me tell you who is paying my fees.
On the first page of financial enrolment, you will be able to see the information we have already about your funding. If this is correct, you don’t need to provide any further information.
If you are concerned the information we hold about your funding is incorrect, please contact the finance team.
My parents or a family member are paying my tuition fees. Do I enter their details in financial enrolment as a sponsor?
No. If your parents or a family member is paying, you are still considered to be self financing.
Only organisations (such as employers, charities, embassies etc.) are classified as sponsors. We will send these sponsors an official invoice to pay the full fee.
After you have completed financial enrolment, your parents or family member can pay your fees in instalments at: https://payments.brookes.ac.uk/open
Please make sure that they quote your name and student number (your username) so that we can recognise the payment is for your fees.
When is my sponsor going to receive an invoice from you for my tuition fees?
We raise invoices to sponsors for tuition fees by:
- November in Semester 1
- March if you are enrolling in Semester 2.
I think the tuition fee quoted on my financial enrolment page is incorrect. What should I do?
Check the left-hand box to see the course and mode of study you are registered on. If any of this information is incorrect:
- New students: email our Enrolment Team firstname.lastname@example.org
- Continuing undergraduate students: email email@example.com
- Continuing postgraduate students: email firstname.lastname@example.org
If the course and mode of study information is correct but the fee is not correct, please contact the finance team.
I have logged in but I can't see financial enrolment.
If you think you should be paying a fee and it does not appear, please contact the finance team. Please note that financial enrolment will not show at all if you study a zero fees programme.
Why haven't I received my maintenance loan from the Student Loan Company?
You must first have completed both academic and financial enrolment online.
Once you have done this,we will be able to advise the Student Loans Company when to release your maintenance payment.