There is much research evidence to show academic advising can work very well and provide benefits for students. It also has a positive impact on retention and success (Malik, 2000; Yorke, 2004; Stephen et al., 2008). Furthermore, it is a highly rewarding role for Academic Advisors if it is working well.
A study of student support at Oxford Brookes (Sharpe, Deepwell & Clarke, 2013), explored students help-seeking strategies at the University. In this study, the research team identified some of the characteristics shown by effective Academic Advisors, and present these here to help you benchmark your own practice.
The quotes on this page are taken from this study.