Website privacy policy

We collect information about you when you visit this website and voluntarily provide us with personal details in order to enquire about, apply for, or access the courses, services and facilities we offer.

You may choose to provide these personal details by completing an online form or by contacting us by email or by other means.

We also collect information about how you use our website and the services you access.

Cookies

Information about your usage of our website is collected using cookies. See our cookie policy for further details of what we are collecting and why.

Session capture

This website uses Mouseflow: a website analytics tool that provides Session replay, heatmaps, funnels, form analytics, feedback campaigns, and similar features/functionality. Mouseflow may record your clicks, mouse movements, scrolling, pages visited and content, time on site, browser, operating system, device type (desktop/tablet/phone), screen resolution, visitor type (first time/returning), referrer, anonymized IP address, location (city/country), language, and similar meta data.

The Mouseflow installation present on our site does not collect any information about how you use other websites, nor does it track or collect information outside your web browser. If you'd like to opt out, you can do so at https://mouseflow.com/opt-out.

If you'd like to obtain a copy of your data, make a correction, or have it erased, please contact us first or, as a secondary option, contact Mouseflow at privacy@mouseflow.com.

For more information, see Mouseflow’s Privacy Policy at https://mouseflow.com/privacy/.

For more information on Mouseflow and GDPR, visit https://mouseflow.com/gdpr/.

Phone

When you contact the University by telephone we may record or monitor your telephone call for training and quality purposes.

We collect and store information about you in order to respond to your enquiry or to process your application for our services or courses and, if you agree, to contact you about other services we offer which may be of interest to you.

We will also use the information we gather to improve your experience of using our website.

Depending on the services you use / access, your data may be shared with the following third parties:

• Data Harvesting CRM system (course queries, ordering a prospectus, booking an open day and similar activities)
• Campus Management CRM system (queries from prospective international students)
• Gecko Labs Ltd provide hosting for the forms used by Campus Management CRM
• Other third parties through the use of cookies. Our websites use cookies (session, persistent, third party, advertising and performance) so they function correctly, to help us improve them and for targeted advertising. To find out more and learn how to disable these cookies, please see our cookie policy.

• You consent to providing it to us.
• Any information subsequently shared with third parties (see above) is considered to be in the legitimate interests of Oxford Brookes and does not violate your fundamental right to privacy.

Unless third party cookies are disabled, limited personal data (principally your IP address and limited device information) may be stored on third party servers that are located outside the EEA. Please see our cookie policy for further details or contact our Information Management team (contact details are at the end of this notice).

• You have the right to be informed.
• You have the right of access to your data.
• You have the right to correct data if it is wrong.
• You have the right to ask for your data to be deleted.
• You have the right to restrict use of the data we hold.
• You have the right to data portability.
• The right to object to Oxford Brookes using your data.
• You have rights in relation to using your data automated decision making and profiling.

Yes, we may be unable to provide you with the information you request from us.

Yes, this website uses behavioural cookies that could alter the information presented to you based on how you use the website. If you do not wish to be subject to such processing please see our cookie policy for details of how to disable cookies.

Our cookie policy contains details of the retention periods for each cookie that our websites create or modify on your computer.

Data that you submit using one of our online forms hosted by Data Harvesting (course queries, ordering a prospectus, booking an open day and similar activities) is retained for three years since your last interaction with us, unless you request otherwise.

Data sent to the Mouseflow analytics tool is stored for 6 months.

We use Google Analytics to monitor the usage of our website. User-level data is retained in Google Analytics for 14 months after your use of our website.

Personal data not otherwise described above (including limited personal data shared with third parties) will only be retained for as long as necessary to fulfil the purpose for which it was collected after which time it will be securely deleted.

Our website contains links to other websites. This privacy policy only applies to this website. When you link to other websites you should read their own privacy policies.

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 16 May 2018.

If you have any questions or concerns about how your personal data is being used, please contact the Information Management team.

Postal Address: GDPR Queries, Information Management Team, IT Services, Room 2.12, Gibbs Building, Headington Campus, Headington, Oxford, OX3 0BP

Email: BrookesDPO@brookes.ac.uk

Tel: +44 (0)1865 485420