Get help and support

Get Help

We can help you get the most out of the Library. There are several ways that you can contact us if you need a helping hand or some advice. We are happy to answer simple and more complex queries so please do get in touch. 

At this time we are currently offering help and support remotely via our Chat, email and Virtual Help Zone services.

For general enquiries contact

libraryenquiries@brookes.ac.uk

For queries about your Library record or books you have out contact

lendingservices@brookes.ac.uk

+44(0)1865 483144

Virtual Help Zone

If you would like to speak to us face to face (albeit remotely) come along to our Virtual Help Zone.  

  • The Virtual Help Zone is available 14.00-16.00 Monday to Friday during semester.  
  • Click on this Zoom link and you will enter the Help Zone waiting room. 
  • Once a member of staff is free, we'll let you into the meeting to help you with your query

We are not currently offering physical face to face Enquiry Desks but look forward to reintroduce this service when it is safe for students and staff to do so.

Live Chat

You can use our chat service for queries about using the library, including;

  • how to find resources
  • referencing
  • other general questions

To access chat, please use the 'click here to chat' button on the side of the page.

Chat is staffed 09.00-21.00 Monday to Friday and 12.00-18.00 Saturday and Sunday during semester (14 Sept - 18 Dec).

Email