Get help and support

Help Zone

If you would like to speak to us face to face (albeit remotely) come along to our Virtual Help Zone.  

  • The Virtual Help Zone is available 11.00-13.00 Monday to Friday.  
  • Click on this Zoom link and you will enter the Help Zone waiting room. 
  • Once a member of staff is free, we'll let you into the meeting to help you with your query

We are not currently offering physical face to face Enquiry Desks but look forward to reintroduce this service when it is safe for students and staff to do so.

Live Chat

You can use our chat service for queries about using the library, including;

  • how to find resources
  • referencing
  • other general questions

To access chat, please use the 'click here to chat' button on the side of the page.

Chat is staffed 09.00-18.00 Monday to Friday and 12.00-18.00 Saturday.


Get Help

We can help you get the most out of the Library. We are happy to answer simple and more complex queries so please do get in touch. Click on the boxes above to find out more or watch the video below to meet some of the help team