Get help and support

We can help you get the most out of the Library. There are several ways that you can contact us if you need a helping hand or some advice. We are happy to answer simple and more complex queries so please do get in touch. 

    Live Chat

    You can use our chat service for queries about using the library, including;

    • how to find resources
    • referencing
    • other general questions

    To access chat, please use the 'click here to chat' button on the side of the page.  

    Chat is staffed 09.00-21.00 Monday to Friday and 12.00-18.00 Saturday and Sunday during semester  (14 Sept - 18 Dec).

    Email 

    Self help guides and videos

    We also offer a series of interactive guides for those new to the Library on our For new starters page.   Course resource pages also provide detailed guidance on how to use resources and build up your skills.   

    Enquiry desks

    Normally our libraries have an enquiry point where you can ask for help face-to-face. However at this time we are currently offering help and support remotely via our Chat and email services.

    Get Help

    For general enquiries contact

    libraryenquiries@brookes.ac.uk

    For queries about your Library record or books you have out contact

    lendingservices@brookes.ac.uk

    +44(0)1865 483144