Student Central is the University’s integrated service for the delivery of key support functions. It brings together some of our student support functions in order to provide a better and more joined-up service for students.
We aim to resolve as many queries as possible at the first point of contact, and where we can’t answer questions immediately we will direct the query to a specialist team who can. The services delivered by Student Central are as follows:
- Student Central Advice Team
The front-desk team who will deal with the majority of enquiries face to face, via the telephone and email.
- International Student Advice Team
Support for international students on a range of issues including pastoral issues and immigration requirements; ensuring that the University is compliant with immigration legislation.
- Research Degrees Team
Support for all matters related to the University’s research degree programmes and students from enrolment to conferment of the degree; support for supervisors and staff associated with the programmes, training, policy, regulations, student data and statutory returns, Research Degree Sub-Committee including both HESS and S&T committees and support for the Graduate College.
- Student Records and Curriculum Management
Management of all student record information (taught and research), from enrolment through to final award. Management of student change in circumstance requests, eg withdrawal, suspension of study, changes to programme / award, mode of study. Management of the curriculum, working with colleagues in quality assurance roles across the University to ensure an accurate record of curricula structures and a clear audit of changes. Programme support for all taught and research programmes.