Problems

Illness, injury and personal issues

If your exam performance or attendance is negatively impacted for reasons outside of your control, you may be able to apply for exceptional circumstances. Where possible, the Exams Team can also provide assistance.

Some examples:

  • General - For any problems during the exam, raise your hand and an invigilator will help. Any comments, email exams@brookes.ac.uk and let us know.
  • Illness during the exam - Ask an invigilator for help and a first aider will be called if required. You may permanently or temporarily leave the exam room with an invigilator’s permission. A report will be completed, which you can request for use as exceptional circumstances evidence.
  • Injury to writing arm - Bring medical evidence in advance to the Exams Office. We may be able to offer you the option to type the exam on a PC but this is not guaranteed.
  • Illness or injury that requires you to bring equipment or medication to the exam - Please complete the medical item registration form online if possible. Alternatively, bring the items to the exam and speak to an invigilator before the exam who will give you a medical item registration form to complete.
  • Mobility - If you have trouble entering the exam room (e.g. you are on crutches), contact us in advance. If possible, you can be seated near the door. You will be provided with assistance.
  • Bereavement - Whether you attempt the exam or if you cannot attend, you can apply for exceptional circumstances with suitable evidence.

Queries and disturbances

  • If you have a question about the exam paper (e.g. you think there is an error), raise your hand and an invigilator will provide you with an Exam Paper Query Form. Complete this form, carry on with the question as presented and the form will be presented to the Module Leader for review after the exam to raise the query.
  • In the event of a fire alarm, follow the invigilator's instructions to evacuate the room.

Mitigation

  • Students will be notified by email of any decisions about mitigation for disturbances or errata.
  • If an uncapped resit offer is planned, students will be notified by email on results day. Respond as soon as possible to ensure you are registered.

Some examples of mitigation responses are provided in the table below: 

Type of exam

Error/issue

Example/s

Mitigation response

Any

Exam room evacuation

Fire alarm

Resit offered

Any

Exam room significant disturbance or medical emergency

Student suffering a fit in the exam room and first aider called in

Mass technical failure in a PC exam

Resit offered

Multiple choice

Spelling, grammar, punctuation or numbering problem that does not change the meaning of the question

Missing comma, jumping from question 1 to 3

No additional mitigation required

Multiple choice

Duplicate question

The same question is included in two places on the paper

One question should be removed from the total marks available. If the student got the question right on either occurrence then they should get the mark.

Multiple choice

Duplicate answers

Option A and option C have the same answer against them

The question should be removed from the total marks available. This must not be more than 10% of the marks available.

Multiple choice

Ambiguous question/s worth up to 10% of the marks of the exam

Question has two different answers which are both correct

Question has different interpretations not represented in the answers.

Question is discounted from the marking

Multiple choice

Ambiguous question/s worth over 10% of the marks of the exam

Question has two different answers which are both correct

Question has different interpretations not represented in the answers.

Resit

Multiple choice

Confusing or impossible question

Question has no correct answers

Resit

Calculations based paper

Punctuation or numbering problem that does not change the meaning of the question

Missing comma, jumping from question 1 to 3

No additional mitigation required

Calculations based paper

Confusing or impossible question

Question gives an incorrect formula

Resit

Long or short prose answers

Spelling, grammar, punctuation or numbering problem that does not change the meaning of the question

Missing comma, jumping from question 1 to 3

No additional mitigation required

Long or short prose answers

Ambiguous questions where there is more than one correct interpretation

Not being clear whether a student should give one factor affecting a decision or multiple factors

Marking should be adjusted so all reasonable interpretations of the question can gain full marks

Long or short prose answers

Ambiguous question/s worth up to 10% of the marks of the exam

Question has two different answers which are both correct

Question has different interpretations not represented in the answers.

Question is discounted from the marking

Long or short prose answers

Ambiguous question/s worth over 10% of the marks of the exam

Question has two different answers which are both correct

Question has different interpretations not represented in the answers.

Resit

Long or short prose answers

Ambiguous or confusing questions where the meaning is substantially lost.

Using different names for the same person/entity in the question

Resit

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