Problems affecting your exams

  • Illness, injury and personal issues

    If, for reasons outside of your control, your exam performance or attendance is negatively impacted, apply for mitigating circumstances through Student Central. Where possible, the Exams Team can also provide assistance. 

    Some examples:

    • General - For any problems during the exam, raise your hand and an invigilator will help. Any comments - email us and let us know.
    • Illness during the exam - Ask an invigilator for help and a first aider will be called if required. You may permanently or temporarily leave the exam room with an invigilator’s permission. A report will be completed, which you can request for use as mitigating circumstances evidence.
    • Injury to writing arm - Bring medical evidence in advance to the exams office. If possible, you can sit the exam on a PC.
    • Mobility - If you have trouble entering the exam room (eg on crutches), contact us in advance and if possible you can be seated near the door and provide assistance.
    • Bereavement - Whether you attempt the exam or if you cannot attend, you can apply for mitigating circumstances with suitable evidence.

    Queries and disturbances

    • If you have a question about the exam paper (eg you think there is an error), raise your hand and an invigilator will provide assistance.
    • If a mistake is confirmed, students will be given correction/errata sheets.
    • In the event of a fire alarm, follow the invigilator's instructions to evacuate the room.

    Mitigation

    • Students will be notified by email of any decisions about mitigation for disturbances or erratas. 
    • If an uncapped resit offer is planned, students will be notified by email on results day. Respond as soon as possible to ensure you are registered.

    Some examples of mitigation responses are provided in the table below: 

    Type of Exam Error/issue Example/s Mitigation Response
    Any Exam room evacuation Fire alarm Resit offered
    Any Exam room significant disturbance or medical emergency

    Student suffering a fit in the exam room and first aider called in

    Mass technical failure in a PC exam

    Resit offered
    Multiple Choice Spelling, grammar, punctuation or numbering problem that does not change the meaning of the question Missing comma, jumping from question 1 to 3 No additional mitigation required
    Multiple Choice Duplicate question The same question is included in two places on the paper One question should be removed from the total marks available. If the student got the question right on either occurrence then they should get the mark.
    Multiple Choice Duplicate answers Option A and option C have the same answer against them The question should be removed from the total marks available. This must not be more than 10% of the marks available.
    Multiple Choice Ambiguous question/s worth up to 10% of the marks of the exam

    Question has 2 different answers which are both correct

    Question has different interpretations not represented in the answers.

    Question is discounted from the marking
    Multiple Choice Ambiguous question/s worth over 10% of the marks of the exam

    Question has 2 different answers which are both correct

    Question has different interpretations not represented in the answers.

    Resit
    Multiple Choice Confusing or impossible question Question has no correct answers Resit
    Calculations based paper Punctuation or numbering problem that does not change the meaning of the question Missing comma, jumping from question 1 to 3 No additional mitigation required
    Calculations based paper Confusing or impossible question Question gives an incorrect formula Resit
    Long or short prose answers Spelling, grammar, punctuation or numbering problem that does not change the meaning of the question Missing comma, jumping from question 1 to 3 No additional mitigation required
    Long or short prose answers Ambiguous questions where there is more than one correct interpretation Not being clear whether a student should give one factor affecting a decision or multiple factors Marking should be adjusted so all reasonable interpretations of the question can gain full marks
    Long or short prose answers Ambiguous question/s worth up to 10% of the marks of the exam

    Question has 2 different answers which are both correct

    Question has different interpretations not represented in the answers.

    Question is discounted from the marking
    Long or short prose answers Ambiguous question/s worth over 10% of the marks of the exam

    Question has 2 different answers which are both correct

    Question has different interpretations not represented in the answers.

    Resit
    Long or short prose answers Ambiguous or confusing questions where the meaning is substantially lost. Using different names for the same person/entity in the question Resit