Oxford Brookes University aims to provide the highest quality services and facilities to all of its students. We hope you find that this happens throughout your time at University. However, if there are areas which concern you, or you wish to complain about an incident, let us know as soon as possible.
If you can informally talk to the person (or those in charge of the provision) involved, then please do so. If you cannot do this, you may need to raise a complaint. Please see guidance and speak to a staff member about how to do this.
It is easier to investigate a complaint soon after the event has occurred. Though we realise it may not be possible to raise a complaint immediately, the University expects students to submit any complaints that they have within 2 months of the event. Students should be aware that if they do not do so within 2 months of the issue or circumstance arising, it is likely that their complaint will be dismissed without further investigation or consideration due it to being late. The University will not normally consider complaints made after this, unless there is a good reason (with evidence to support) for the delay.