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  • Student complaints

    Complaints relating to accommodation fees in light of COVID-19

    Please note that complaints made about the proper execution of policy decisions taken by the University are listed as an exemption under 11f of the Student Complaint Regulations and therefore cannot be investigated under the Student Complaints Procedure. If you wish to raise a concern about accommodation fees in the light of COVID-19, please outline your complaint via email to accommodation.query@brookes.ac.uk to be considered by the appropriate University authority.

    Oxford Brookes University aims to provide the highest quality services and facilities to all of its students. We hope you find that this happens throughout your time at University. However, if there are areas which concern you, or you wish to complain about an incident, let us know as soon as possible.

    If you can informally talk to the person (or those in charge of the provision) involved, then please do so. If you cannot do this, you may need to raise a complaint. Please see guidance and speak to a staff member about how to do this.

    It is easier to investigate a complaint soon after the event has occurred. Though we realise it may not be possible to raise a complaint immediately, the University expects students to submit any complaints that they have within two months of the event. The University will not normally consider complaints made after this, unless there is a good reason (with evidence to support this) for the delay.

    Help and advice

    If you need any further advice on how the procedure works, you should contact:

    If a complaint alleges harassment and/or bullying by one or more members of staff, the provisions of the Policy and Procedure on Harassment and Bullying shall apply (with the complainant having the same rights as an aggrieved member of staff under that policy). The Student Complaint Procedure does not cover matters relating to conduct.

  • If you wish to submit a formal complaint, then you will need to complete a Complaints and Appeals Form. This can then be emailed to sirt@brookes.ac.uk. You should also refer to C2 Student Complaint Procedure in the University Regulations. 

    The request must be received within two months of the incident, or the latest event complained of, or the last response to the ‘concern’.

    Complaints and Appeals Form »

    If you think there was a flaw in the assessment process, you can submit an academic appeal against a decision of an Examination Committee. The Academic Appeals Regulations, the Complaints and Appeals Form and guidance on how to request an academic appeal can be found in the Academic Appeals section of this website.

    Academic Appeals »

  • Vexatious or frivolous complaints or appeals

    Oxford Brookes does not allow vexatious or frivolous complaints or appeals. This means submissions will not be accepted if they are deemed to be:

    • obsessive, harassing, or repetitive
    • abusive in tone or language
    • insistent on pursuing unrealistic or unreasonable outcomes
    • designed to cause disruption or annoyance
    • demanding disproportionate redress, which lacks any serious purpose or value

    For advice about writing your complaint or appeal, please speak to Brookes Union Advice Service.

    Examples of suitable submissions »