Student support services

Being a student is often an exciting but busy time - and there is lots of help on hand if you need it.

Your college will have a range of services to support your needs and we recommend you turn to your college tutor to point you in the right direction.

The University also has services that may be able to assist.

Independent union support

As a full member of Oxford Brookes Students’ Union (or Brookes Union), you are able to access recreation facilities and opportunities as well as access advice.

  • Brookes Union Advice Centre - a free, confidential and independent service. Trained advisers cover issues including student finance, debt, landlord and tenant issues and consumer problems.
  • SU reps - a system of student reps who act as spokespeople for fellow students on their course, and will feed back to the University on your behalf.

Financial issues

Information about student fees and associated costs of being a student is available on the Oxford Brookes website. If you have a query about your fees, whether you pay them yourself, through a student loan or through employer sponsorship, you can contact our Student Finance team on finance-fees@brookes.ac.uk.

If you are experiencing financial difficulties, you may be able to apply to the University for financial support.

Halls at John Garne Way
Student wellness session
Student fair

Health and wellbeing

Healthy living is good for all of us, but when you are busy with your studies it can be easy to forget. It’s important to take care of yourself, and ask for help from your college if you need it.

  • The University’s Wellbeing website contains a range of advice and guidance.
  • Spiritual support - the Multifaith Chaplaincy team offers friendship and spiritual care to all members of the University - and to people from any faith tradition, or no faith at all.

Careers support

As a Brookes student, you have access to the services the University provides related to careers. 

Whether you know exactly what you want to achieve or don't know where to begin, there is plenty of advice on hand. It includes guidance on job searching, CVs, interviews and much more.

We offer an extensive range of online resources that aim to develop your employability skills and advice on furthering your career as a graduate. We also offer a vacancy service with a range of placement, graduate and part-time roles available locally and nationally.

If you are on campus, you can drop into Careers in the John Henry Brookes Building to talk to someone in person.

Library resources

Oxford Brookes has a wealth of digital resources, and 4 on-campus libraries all of which are available for your use. Online you will find an electronic library of ejournals, ebooks, databases and more. Your college library will also have its own stock of resources to support your course.

As an Oxford Brookes student, you can also access other university libraries around the country. You’ll usually need your student number to do this, and can find out more information on the Library website.

Our 3 libraries at the Headington, Harcourt Hill, Swindon and Wheatley campuses have long opening hours, including evenings and weekends. Study facilities they offer include:

  • computers and wi-fi
  • chromebooks for loan
  • work spaces for quiet, private study and group work.

Should you wish to visit any of our libraries, please first consult our dedicated Coronavirus page where updated and guidance will be provided.

Study skills

Whether you are returning to study after a break, or continuing straight on from secondary education, studying at a higher level can seem daunting. However, there is plenty of support and study skill advice on hand to help you make the step up. So don’t be afraid to ask for help.

At Oxford Brookes, there is a wide range of online study advice guides made available by our Centre for Academic Development. Topics range from note-taking, to critical writing, and referencing.

Your college library will also have its own stock of resources to support your course, and college support staff and tutors can give you a great deal of support if you are feeling unsure. And don’t forget to ask your fellow students who can also often help too.

How to raise a concern

The University and its partner colleges are committed to the delivery of an outstanding student experience. The Brookes Charter describes the mutual expectations and responsibilities of the staff and students at Oxford Brookes University.

If you have a concern or issue you wish to raise, we recommend you speak to your college tutor in the first instance. If your concern cannot be addressed informally, your college will have a formal complaints process which you should then follow. If you are not satisfied with the outcome of this process, you can find out more about using the University’s complaints process from our Student Investigation and Resolution Team.