Direct Debits & Annual SubscriptionsMany of our members had a Direct Debit taken at the start of January. This payment will of course be carried over, and the next Direct Debit payment will be processed on 1st June providing you with 7 weeks of access before the next payment is due. Annual members will have their subscription end dates extended as well as the same complimentary gesture given to our Direct Debit customers.
If you are not ready to return, you may freeze your membership by emailing
sportsmembership@brookes.ac.uk quoting your member ID (which you can find on previous communications). If you would prefer to cancel your membership you may do this by simply cancelling your Direct Debit with your bank. We will be notified through the BACS notification process.
Online security settings - update
We would like all of our customers to book and pay using our online solutions. We've upgraded the password security levels and have now replaced the use of pin numbers with a password. This password will need to be reset before using the app or
‘Book Online' and you will be prompted to do this, although App users will need to log out first’. Whilst updating your password, we would be grateful if you could check that your email address is correct and update it accordingly. Brookes students and staff are advised to use their Brookes email account. We have also set up communication campaigns where you can opt in to marketing which is relevant to you. All of this can be done via the
'Book Online' portal by clicking on the ‘My account’ button at the top right of the screen. For guidance click on the help section.
By ensuring your information is up to date allows us to manage your records effectively, ensuring data held is current, as well as enabling efficient communication of important information to you.