Membership FAQs

Welcome to Brookes Sport & Active Wellness! 

To get started, download the BrookesSport App on Android or iOS. The app lets you book activities, view live timetables, check into spaces and stay updated. To log in, select an activity, click "Book" and use the login button in the top right corner. Enter your registered email and if needed, reset your password using your registered email.

For your first visit, please bring a photo ID and any relevant proof for Oxford Brookes Student/Staff or Concession memberships.

Don't forget to opt-in to communications for updates on offers and events

You're then all set to get active - we'll see you soon!

We've removed the need to pre-book for attending our climbing centre and gym, so you can just turn up and get active (subject to space availability). 

For activities that still require booking, please use the BrookesSport app on Android or iOS, or our online Book Online portal. You'll also need the app to access the climbing wall and gym by scanning the QR code at the entrance gate. 

The Brookes Sport App is available only on the UK App Store (iOS) and Google Play (Android). If you have an international phone, you can change your location by using the guides here: iOS: App Store and Android: Google Play. 

To log in to the app, select "Login & Bookings" on the homescreen. Use your registered email to login and you can reset your password if necessary. 

Pay As You Go users can book activities up to 7 days in advance, whilst Direct Debit, Annual and Monthly members enjoy priority booking of up to 10 days in advance.

Full details on how to find us and parking arrangements.

Full opening hours.

Absolutely! We are more than happy to provide you with a tour of our Sport Centres. 

Simply visit us during our opening hours and our friendly reception team will be happy to assist you. If you would like to book a tour, then please email us via brookesactive@brookes.ac.uk 

If you think you have lost something during your visit, please speak to our reception team and they can check our lost property for you.

Alternatively, you can call or email us and we can check lost property ahead of your next visit:

• Email: headington.sport@brookes.ac.uk
• Phone: 01865 53 4100

We keep lost property items for up to two months.

If you have forgotten your password, please visit the booking website to help you obtain a new password by clicking "Forgotten Password?" 

You will need your email address linked to your account to complete this process.

If you would like to either upgrade or downgrade your membership, this can only be done at reception. 

If you have previously held a membership with us, you may be able to log into the Account website. Don’t worry if you’ve forgotten your password as you can easily reset it. 

Once you're logged into your old account, you can add a new membership. Click on "My Account" at the top of the page, then select "Memberships" and choose "Add a membership now."

If you do not receive an email when you try to reset your password, please email sportsmembership@brookes.ac.uk and our membership team will be happy to help. 

Once you’ve decided which membership type you’d like, please log into the Account website. Don’t worry if you’ve forgotten your password as you can easily reset it. 

After logging into your account, you can add a new membership. Click on "My Account" at the top of the page, then select "Memberships" and choose "Add a membership now." You’ll then be redirected to our Join platform, where you can complete your membership purchase.

If you need any help, our reception team will be happy to assist you.

Please complete the Update Bank Account Details Google Form to update your bank deails. However, if you do this after the 15th of the month you may have to pay for the following month's membership by logging into your Account or at reception by card as your bank may not have been notified in time.

We cannot take Direct Debit payments from overseas bank accounts. 

If you do not have a UK bank account we have 1 month memberships which you can pay for upfront by credit or debit card. 

Please speak to reception for further details or read about our short-term memberships on the relevant membership pages. 

If you don’t have a UK phone number it won’t let you progress through with the registration process. 

To overcome this, please fill in the phone number section with 01865 534100 (our Sport Centre’s number) and change it from mobile to home. 

We will then know that you do not have a UK phone number and not try to contact you this way.

If at a later date, you get a UK phone number, please let us know and we can updated your account for you. 

Please contact reception, who will unlock your account for you after performing some security checks.

You can do this in person, by phone or by email:

• Email: headington.sport@brookes.ac.uk
• Phone: 01865 53 4100

No, Brookes Sport & Active Wellness is a separate commercial business and your membership information is not linked to student or staff records. 

If you are leaving Oxford Brookes, please cancel your Direct Debit via your bank.

Changed your mind?

All memberships are subject to a 14-day cooling-off period from the purchase date and a full refund will be given if you have not used the facilities. If you have used the facilities, you may still cancel within the 14-day cooling-off period but any refund will be less the days used. Please email sportsmembership@brookes.ac.uk or contact reception.

Cancellation of Direct Debit

You can cancel your membership for the following month by cancelling your direct debit instruction with your bank at least one working day before payment is due on the 1st of the next month. 

Alternatively, memberships can be cancelled by emailing sportsmembership@brookes.ac.uk with your full name, membership number and instruction to cancel by the 15th of the month before you wish your membership to end. No refunds will be offered for any payments that have already been made.

You may freeze your Direct Debit membership free of charge up to two times within each 12-month period. To request a freeze, please complete this Google Form. 

Freezes are for a minimum of one month and a maximum of four months. You must provide at least 15 days' notice before the date you wish the freeze to be applied.

Please note that annual or upfront (e.g. one month or semester) memberships cannot be frozen. However, our memberships are priced for Oxford Brookes students and staff to provide access for 12 months at the price of 9 months, taking into account academic breaks. Concession and community members pay for 10 months but receive 12 months of access.