FAQs

Firstly, welcome to Brookes Sport! 

If you have signed up for a Oxford Brookes Student/Staff or Concession membership, please bring the appropriate ID with you on your first visit. For Students and Staff we will be able to activate your card to work on our turnstiles to allow access to our facilities. For Community members, please bring a form of photo ID with you so we can confirm your identity. 

You should now download the Brookes Sport app on Android or IOS as this will allow you to book activities and see live timetables.

This will require your registered email address and for you to set a password - please set or reset your password (you will need your Member ID to complete this process, which was emailed to you when you signed up).

We also encourage you to opt-in to communications as this will provide you with updates on social offers and events we have going on. 

You're then all set to get active - we'll see you soon!

Bookings are required for all activities excluding the use of the gym and our sauna and steam facilities (Harcourt Hill). 

Bookings can be made using either the Brookes Sport app on Android or IOS, or via our web Book Online portal.  

This will require your password & email address registered to your Brookes Sport account. 

If you do not know your password, please reset your password (you will need your Member ID to complete this process, which was emailed to you when you signed up).

PAYG users can book activities up to 7 days in advance, whilst Direct Debit, Annual, and Monthly paid members are entitled to priority booking of up to 10 days in advance.

Full details on how to find us and parking arrangements.

Full opening hours.

Absolutely! We are more than happy to provide you with a tour of either of our Sport Centres. 

Please visit us during our opening hours and talk to our friendly reception team and they will be able to assist you. 

If you think you have lost something during your visit, please talk to our reception team and they can look through lost property for you.

Alternatively, you can call or email the centre where you misplaced your item and they can look through lost property ahead of your next visit. Contact information. 

We keep items for up to two months. 

If you have forgotten your password, please visit the booking website to help you obtain a new password. 

You will need your Member ID to complete this process, which was emailed to you when you signed up.

If you would like to either upgrade or downgrade your membership, please email sportsmembership@brookes.ac.uk or come in and talk to our reception team.

If you have previously held a membership with us, you are able to use your previously registered email address and password (don’t worry if you don’t remember your password as you can reset it on the portal) when you use the join at home online portal (All-Inclusive and Climbing Memberships | Fitness and Swim Memberships).

Once you are logged back into your old account, you will be able to add a new membership. 

Our reception team will also be able to find your old account if you decide to register in person. 

Once you have decided which membership type you would like, you can use the Join at Home online portal to add a membership (All-Inclusive and Climbing Memberships | Fitness and Swim Memberships).

To do so, instead of completing the personal details on the left side of the online form, please select “Yes I have a Email Address and Password” and then input your details, complete the security check and press next. You will then be able to select which membership you would like. 

Don’t worry if you don’t remember your password as you can reset it on the portal. 

Our reception team can also help you to sign-up for a membership in either or our centres. 

Please visit reception to complete a direct debit form with your new bank account details, however, if you do this after the 15th of the month you may have to pay for the following month's membership by logging into your Book Online account or at reception by payment card as your bank may not have been notified in time.

We cannot take Direct Debit payments from overseas bank accounts. 

If you do not have a UK bank account we have a range of short-term (1 month and 4 month) memberships which you can pay by credit/debit card, upfront. 

Please speak to reception for further details or read about our short-term memberships on the relevant membership page. 

If you don’t have a UK phone number it won’t let you progress through with the registration process. 

To overcome this, please fill in the phone number section with 01865 484373 (our Headington Sport Centre’s number) and change it from mobile to home. 

We will then know that you do not have a UK phone number and not try to contact you this way.

If at a later date, you get a UK phone number, please let us know and we can updated your account for you. 

Please contact reception who will unlock your account for you after performing some security checks.

You can do this in person or email the relevant site. Find the relevant contact information.

No - Brookes Sport is a separate commercial business and your membership information is not linked to student or staff records. 

If you are leaving Oxford Brookes, please cancel your Direct Debit via your bank.

If you have lost your Oxford Brookes student card please go to Student Central and apply for a new card and activate your new card at the Sports Centre reception.  

If you have lost your Brookes Sport membership card, please talk to reception on your next visit. There is a £5 charge for a replacement card. 

Changed your mind?

All memberships are subject to a 14-day cooling-off period from the purchase date and a full refund will be given if you have not used the facilities. If you have used the facilities, you may still cancel within the 14-day cooling-off period but any refund will be less the days used. Please email sportsmembership@brookes.ac.uk or contact reception.

Cancellation of Direct Debit

You can cancel your membership for the following month by cancelling your direct debit instruction with your bank at least one working day before payment is due on the 1st of the next month. 

Alternatively, membership can be cancelled by emailing sportsmembership@brookes.ac.uk with your full name, membership number and instruction to cancel by the 15th of the month before you wish your membership to end. No refunds will be offered for any payments that have already been made.

You may freeze your Direct Debit membership without charge up to two times in each 12 month period by emailing sportsmembership@brookes.ac.uk. 

Freezes are for a minimum of one month and a maximum of four months. You must provide a minimum of 15 days’ notice before the date you wish the freeze to be applied.

You cannot freeze an Annual membership, however, our memberships are priced for Oxford Brookes students and staff to provide access for 12 months for the price of 9 months to account for academic breaks.