ISAT Statement of Service

What Advice and Information can ISAT provide?

We are regulated to give immigration advice under IAA (Immigration Advice Authority) guidelines. IAA is an independent organisation that monitors immigration advice and services. We attend regular training to be able to do this. If we are unable to advise you, we will refer you to a suitable alternative source of advice.
IAA Code of Standards
All advice and information is in line with the UK Council for International Student Affairs (UKCISA) Code of Ethics for those advising international students.
UKCISA Code of Ethics
Advice is free of charge, non-judgemental and without discrimination.
Information about you will be treated as confidential. We will not talk to anyone else about your situation without your permission, unless what you tell us is a breach of your Student visa conditions or if we believe that there is a serious risk to your safety or the safety of another person.
If you have problems accessing our service we will try to make arrangements that are suitable for you.
If you email us for advice, we will aim to reply to you in one to two working days.
If for any reason we have to cancel or change an appointment, we will try to let you know.

If an appointment is made, you will do your best to keep it and let us know as soon as possible if you are unable to attend.
You will provide us with all the information/documents we request in order that we may provide you with the appropriate advice and information for your needs.
If the advice or information that you require relates to a UK visa extension, you must contact us at least 4 weeks before your current visa is due to expire.