UKVI Credibility interviews

 Announcement Request your interview transcript: If you are asked to attend a UKVI credibility interview, please remember that although a visa refusal is unlikely, it is always best to be prepared. Always ask the interviewer for a copy of the transcript at the very end of your session by simply saying: "Please can you email me a copy of this interview transcript for my records?"

More information about the importance of requesting your transcript

When deciding on your visa application, the UKVI caseworker needs to be sure that you are a genuine student and that your intention is to come to the UK to study. They will test this by inviting you to a credibility interview via Microsoft Teams following an email invite from them. You MUST ensure that you attend the interview and you must not ask someone else to attend the interview on your behalf. The UKVI will refuse your application if you do not attend.

You need to be thoroughly prepared for the interview, as if you do not pass this stage then your visa will be refused. It is very difficult to overturn a credibility refusal, and normally Oxford Brookes University will not issue you with another CAS if you receive a refusal for credibility.

Top tips for your interview

  • The interviewer will not know anything about your visa application or your course, so you need to give full and detailed answers to all their questions.

  • If you do not understand the question that they ask you or if you cannot hear them clearly, then you can ask them to repeat the question and you can ask them to speak more slowly. However, you will need to be able to answer their questions without a translator.
  • Your answers will need to include clear academic reasons why you have chosen to study in the UK, and why you have chosen your course. It is not enough to rely on university rankings or the UK and Oxford as a place to live. 
  • You should give personal answers that are related to your individual situation. If you just give general answers that anyone could give, then your visa application may be refused.

Preparation: key questions you will need to answer

The interviewer will want you to explain clearly:

  • Why you want to study in the UK and at Oxford Brookes.
  • What your plans are for study and after study.
  • How you will pay for your course and living costs.

You will be asked a series of questions about all of the topic areas below. Make sure you can answer each question clearly and in full.

Below each topic, you will see a list of example questions. These may not be the exact questions you are asked, but if you have an answer for all of them, you should be well-prepared.

Requesting your interview transcript

In the rare event that your visa is refused, this transcript is the most vital piece of evidence needed to help you challenge the decision. It is much faster to get it during the interview than trying to request it from the UKVI later.

If you receive a credibility refusal and have not requested the transcript, you can request a copy by submitting a formal Subject Access Request (SAR) through the UK government’s data disclosure system Request Personal Information Held by UK Visas and Immigration. The Home Office will usually provide the interview record within 30 days.