What to do if there is an error on your visa
If you think the UKVI have made an error on your visa (either on your BRP, visa vignette in your passport, or on your electronic visa), then please contact ISAT so we can check it and tell you how to contact the UKVI to correct the error. You will also find more information below.
If the error is with the length or conditions of the BRP that you received after making a Student visa application in the UK then you can ask for an administrative review. You must apply within 14 days of getting your BRP card and there will be an £80 charge, which you should be refunded by the UKVI if they agree there is an error.
If the error is with the length or conditions of the BRP that you received after making a Student visa application overseas, then you will need to complete the BRP error form to correct the error free of charge. Please contact ISAT so we can check it and tell you how to complete the error form. You should report the error within 10 days of receiving your BRP.
Please refer to this guide for help with the application form.
Visa Vignette Errors
For courses that are less than 6 months your visa will be a vignette in your passport. If you find, before you have arrived in the UK, that there is an error on your vignette, you must contact your visa application centre immediately to correct it.
If you find when you are inside the UK that there is an error on your vignette in your passport, then you must report the problem using the BRP error form. If the error relates to a vignette, where you were expecting to receive a BRP card because your course is longer than 6 months, then you must also report the problem using the BRP error form. Please contact ISAT before completing the form. It is only possible to correct the error within three months of arriving in the UK - after that you would have to make a new visa application to get the correct visa.
Electronic Visas (EVisas)
If you made a visa application using the UK Immigration: ID Check App, you will have received your visa in the form of an online digital status. If you have identified an error, please email email@example.com so we can contact the UKVI to have the error corrected. The UKVI will then email you regarding the error correction. When your visa has been corrected please email ISAT with your UKVI share code so we can view your immigration status.
Replacing a lost or stolen BRP in the UK
If your lost or stolen BRP was valid for 3 months or more, you will need to report this to the UKVI. Doing this cancels your BRP card. If you find it after you have reported it, you will not be able to use it again.
You can then apply for a replacement BRP card. This costs £19 plus £19.20 if you need to provide your biometrics, payable by card at the end of the online form. It can take up to 8 weeks for a replacement BRP card application to be processed through the standard service.
What documents do I need?
- Attendance Letter - confirming your UK address
- Police report reference number (If you have reported it to the police)
You must report it as lost/stolen and apply for a replacement BRP card within 3 months of losing it.
If your BRP was valid for 3 months or less, speak to an ISAT adviser about your options.
What to do if your BRP is lost or has been stolen and you are outside the UK
Contact ISAT immediately. If you are not able to speak with a member of the team, you should follow the procedure below:
- If you can, report that your BRP card is lost or stolen with the local police. A police report is useful when you apply for your replacement BRP visa.
- Then you need to report your BRP card as lost or stolen with the UKVI.
- You will then need to apply for a Replacement BRP visa. This costs £154 and will give you single entry back into the UK.
- Select BRP replacement visa when asked what you are applying for.
- Check you can travel to the biometric enrolment location in the country you are in (if you cannot you will have to travel to another country).
- You will not need a new CAS but you should be able to provide your Oxford Brookes Attendance Letter.
- You will need to apply for a replacement BRP card when you return to the UK. You must do this within 3 months of reporting it lost or stolen unless you have a good reason, for example you were unable to return to the UK in that time.
Lost or stolen passports
You should report this to the police and then contact your Embassy to find out how you can get a new passport.
If your visa for your course was in your passport (i.e. if you do not have a BRP) then you will need to apply to get your visa transferred into your new passport.