Refund policy

If you have made an overpayment, your tuition fees have been reduced due to a late sponsor notification, or you have taken temporary withdrawal or permanently withdrawn from your program, you may request a refund from the University's Student Finance Team (financefees@brookes.ac.uk).

Where it is established that a refund is payable under this policy, the repayment must be refunded to the original payer using the same method of payment as the original remittance. This is to ensure compliance with the UK Anti Money Laundering Legislation requirements.

Please note:

• The gross amount will be refunded although the actual amount received may differ from what was paid due to the exchange rates applied.
• Please note, due to bank processing times and the use of intermediaries by some banks it may take several days from the date the University makes the payment for the funds to clear in the recipient's bank account.

If you withdraw from your program, or take temporary withdrawal from your program, your tuition fee costs may be adjusted based on your last date of attendance. See further below. 

Please note that no application for a refund of fees will be considered unless a withdrawal from studies (temporary or permanent) has been fully approved by the University. Any overpayment of tuition fees arising from a temporary withdrawal from studies will be automatically carried forward as credit into the next Academic Session. The credit will be used to offset any fee liability upon resumption of studies. Students can however make a formal application for a refund at the point of temporary withdrawal.

This policy applies to all students except undergraduate students who have taken a Student Loans Company (SLC) tuition fee loan (see section 'UK / EU Undergraduates with an SLC tuition fee loan' below).

Where a tuition fee has been paid by a sponsor, any refund due will be paid directly back to that sponsor.

A refund is payable if a student withdraws, or take a temporary withdrawal from the program, before the end of week 4 of a session (either a semester or a term, depending on the study pattern). In such circumstances, tuition fees for that session and all payments for future sessions will be refunded.

If an Undergraduate Home or EU student is in receipt of a Tuition Fee Loan from Student Finance England, they will not be entitled to a refund on any overpayment of tuition fees.

Any overpayment of tuition fees caused by a withdrawal from studies will be repaid by the University to Student Finance England, who will credit the student’s loan account. The table below outlines the percentage of tuition fee liability for students who withdraw from studies in 2023-24.

Self-financing students will also be subject to the same liability dates below.

If an Undergraduate UK GBS student is in receipt of a Tuition Fee Loan from Student Finance England, they will not be entitled to a refund on any overpayment of tuition fees.

Any overpayment of tuition fees caused by a withdrawal from studies will be repaid by the University to Student Finance England, who will credit the student’s loan account. The tables below outline the percentage of tuition fee liability for students who withdraw from their studies.

February intake

July intake

October intake

A Postgraduate student in receipt of a Postgraduate Master's Loan from Student Finance England, may apply for a tuition fee refund for any overpayments. This is because the loan is paid directly to the student by Student Finance England.

Where a postgraduate student is in receipt of a postgraduate loan from the Student Loans Company (SLC), tuition fees can be paid in line with the instalment dates and percentage of loan specified in their loan agreement letter. Please be aware that if a student with a postgraduate loan withdraws from their studies early their liability to pay tuition fees remains as set out in paragraph 2.10 of the Student Student Debt Policy.

Refund policy for deposit payments

1. Deposits paid will be refunded at the discretion of the University and upon request if you are unable to meet the entry requirements and enrol on your programme and you have notified us within the right to cancel period stated in the terms and conditions of enrolment. Refund requests will be actioned within 10 working days.
2. We will not refund your deposit if the reason you are unable to enrol is because we have evidence that:
   1. you have supplied false or misleading information relating to your application; and/or
   2. you have obtained any qualification or status by fraud

Under these circumstances, you may be unable to enrol because we have withdrawn your offer of a place or because your application for a visa has been rejected due to fraud.

3. Please note that in all circumstances, a fee of £100 will be applied to cover the administration of the cancellation and refund.

Applicants seeking a tuition fee deposit refund should write to admissions@brookes.ac.uk in the first instance.

Please refer to the Accommodation licence terms and conditions. 

• Requesting a refund
  If you have made an overpayment, you may request a refund from the University's Student Finance team (finance-halls@brookes.ac.uk).

• Refund of Accommodation Fees
  You will be due a refund if you have made an over payment or you are no longer liable to complete your contract license agreement. You will be charged according to the contract dates maintained by the Accommodation Bureau, if this results in an overpayment you will be refunded.

• Payment of the refund
  Where it is established that a refund is payable under this policy, the repayment must be refunded to the original payer using the same method of payment as the original remittance. This is to ensure compliance with the UK Anti Money Laundering Legislation requirements.

The focus of the University will always be on ensuring that students receive the education that they are entitled to expect based on their contract. However, in some circumstances it may be necessary to consider whether compensation, refunds or other forms of non-financial redress are appropriate. Where a student can demonstrate that the University has not met the standards that are reasonably expected based on their contract, students are able to make a complaint using the University's complaints procedure (Section C2). 

If, as an outcome of the complaints process, the University agrees that some form of compensation is appropriate, the details of the compensation will be considered using the principles outlined by the Office of the Independent Adjudicator for Higher Education (OIA) and in line with the relevant consumer protection legislation.