Continuous improvement

  • Continuous improvement

    There are a range of tools, methodologies and resources to support process reviews and continuous improvement.  'Lean' is one of the most popular.

    What is Lean?

    Lean originated in manufacturing but it is now widely and effectively used across all sectors, including Higher Education.  The central premise is to maximise ‘customer value’ while minimising ‘waste’ (non-value add activity like duplication, waiting, errors, etc.). Put simply, Lean means creating more value for customers using fewer resources. 
    At the heart of Lean is two concepts: ‘respect for people’ and ‘continuous improvement’.  In this respect it is as much a philosophy as it is a methodology.  It believes that front line staff collectively hold the knowledge, skills and desire to identify and deliver improvements in processes.  Bringing staff together, across departmental boundaries, to improve end-to-end processes is key to any successful Lean project.  Eliminating waste across horizontal end-to-end processes, enables an organisation to deliver greater value for their customers, using less human effort, less space, less cost, less time, and with fewer errors/defects.

    OSCLD have developed a very useful toolkit for running Participative Process Reviews.  They can also run a workshop for nominated teams who are about to embark upon process reviews within their area.

    If you are interested in undertaking a review of business processes contact us.