Frequently asked questions - Oxford Brookes University

Frequently asked questions
On this page, we aim to answer some of the questions we are frequently asked by current Brookes students. Where possible, we provide links to sites where additional information can be found.

If you cannot find an answer to your question here, please contact Student Central.
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Student Information advice

For questions or advice about using your Student Information, please refer to:

How to use your Student Information

Academic and programme support

Who are my Academic Advisers and Student Support Co-ordinators?
Can I change my Academic Adviser?

Changes to programme

I am a full-time student. Can I change my mode of study to part time?
How do I change my subject of study?
How do I change my Joint Honours award to Major/Minor?
How do I change my expected completion date?

Permanent and temporary withdrawal

Can I take time out from my course and will I be liable for tuition fees?
I'm returning from a period of approved temporary withdrawal. What do I need to do?
I'm unhappy with my course. What should I do?

Exceptional circumstances

For questions or advice about exceptional circumstances, please refer to:

Your guide to the Exceptional Circumstances Policy

Examinations and results

How do I find out where and when my examinations are?
Where can I find my results?
I've received my results. Who do I contact for advice?
How do I amend my module choices for the next academic year?
I have been offered the opportunity to resit. What should I do next?
I have failed a module. What should I do?
I have been asked to confirm that I still intend to continue with my studies. Who do I contact?
I have been informed that I am unable to progress to the next stage. What does this mean?
I have been advised I can continue my studies but on a lower award. Why might this be?
Why have I been withdrawn from the University?
I'm unhappy with the results I have received and would like to request a review.

General enquiries

How do I order a transcript/copy of my Academic Record?
Where can I find the University’s academic year dates?
How can I obtain a Council Tax Exemption letter?
How do I get a replacement student card?
I need a letter confirming that I am a student at Oxford Brookes. Where do I get this?
I have moved to a new address. How do I inform the University of this?
I am experiencing financial difficulties. Is there anything I can do?
Will I have access to University facilities after I have completed my course?