• Banner Brookes Union
  • Teams and responsibilities

    Student Central is the University’s integrated service for the delivery of key support functions. It brings together some of our student support functions in order to provide a better and more joined-up service for students.

    We aim to resolve as many queries as possible at the first point of contact, and where we can’t answer questions immediately we will direct the query to a specialist team who can. The services delivered by Student Central are as follows:

    What we do

    Student Central Advice Team
    The front-desk team who will deal with the majority of enquiries face to face, via the telephone and email. 

    International Student Advice Team
    Support for international students on a range of issues including pastoral issues and immigration requirements; ensuring that the University is compliant with immigration legislation. 

    Research Degrees Team
    Support for all matters related to the University’s research degree programmes and students from enrolment to conferment of the degree; support for supervisors and staff associated with the programmes, training, policy, regulations, student data and statutory returns, Research Degree Sub-Committee including both HESS and S&T committees and support for the Graduate College. 

    Taught Programmes Team
    Rules, regulations and main examination committees for the UMP; the management of UMP data by the Student Records Team; Programme Support, also comprising Financial Aid and Federal Loans; and Student Disputes - appeals, complaints and conduct. 

    Course and Student Administration Team
    Responsible for managing and maintaining all University course information, PIP support and development, managing non UMP student information and information for students with ‘registered’ status. 

    Statutory Returns
    Responsible for the compilation and provision of statutory student and statistical returns to a range of external agencies, including but not limited to the Higher Education Statistics Agency (HESA) and the Higher Education Funding Council (HEFCE).